Orders
How do I place an order?
Add the items you want to your cart, then go to checkout and enter your shipping and payment details. You will receive a confirmation email once your order is placed.
Can I change or cancel my order?
Yes, as long as it has not shipped. Email info@zenvortexglobal.com with your order number as soon as possible and we will do our best to catch it before dispatch.
How do I check my order status?
You will receive a tracking number by email as soon as your parcel ships. If you created an account, your orders are listed under My Account.
Shipping
How much is shipping and how long does it take?
Shipping options, costs and delivery estimates are calculated and shown at checkout once you enter your address. Full details are on our Shipping Policy page.
Do you ship internationally?
The countries we can ship to are shown at checkout once you enter your address. Import duties and taxes are set by the destination country and are the customer’s responsibility.
My tracking has not updated. What should I do?
Carrier tracking can take up to 24 hours to show its first scan. If tracking has not updated for more than 7 business days, contact us and we will open a trace with the carrier.
Returns and refunds
What is your return window?
30 days from delivery. See the Refund & Return Policy for the full conditions.
Can I return a product I have opened?
Unopened products can be returned within the return window. Opened cosmetics can only be returned if the product is faulty, damaged in transit, or not what you ordered — this is a hygiene and safety restriction.
How long does a refund take?
Once we receive and inspect your return, refunds go back to the original payment method within 5–10 business days. Your bank may take a few additional days to post it.
Payment
Which payment methods do you accept?
The payment methods available to you are shown at checkout. Payment is processed on our payment provider’s secure, PCI-compliant systems — this website never sees or stores your card number.
Is it safe to pay on this site?
Yes. The site is served over TLS encryption and card details are handled entirely by our payment provider.
Products
I have sensitive skin. How should I start?
Introduce one new product at a time and patch test on a small area for a few days first. If you have a diagnosed skin condition, or are pregnant or nursing, check with your doctor before using products containing active ingredients.
Contact
How do I reach a person?
Email info@zenvortexglobal.com or call (623) 934-2400 or use our contact form.